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Frequently Asked Questions

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Before you contact us, please review the Frequently Asked Questions, as a majority of the answers are already available.

Categories

General Information(2)
Getting Started(5)
Using Vouchers(7)
Account and Settings(3)
Payments and Purchases(3)
Business Partners(2)
Troubleshooting(2)
Privacy and Security(2)
Miscellaneous(3)

ScoopFun FAQ

General Information

What is ScoopFun?

ScoopFun is a discount voucher app that offers exclusive deals and discounts on dining, shopping, entertainment, and services in New Zealand.

How does ScoopFun work?

ScoopFun partners with local businesses to provide users with vouchers that can be redeemed for discounts on various products and services. Browse the app, select a voucher, and present it at the participating business to enjoy your discount.

Getting Started

How do I download the ScoopFun app?

ScoopFun is available for download on both the Apple App Store and Google Play Store. Search for "ScoopFun" and install the app on your smartphone.

Is there a fee to use ScoopFun?

No, downloading and using the ScoopFun app is completely free. Some exclusive deals may require a small purchase within the app.

How do I create an account?

You can create an account by downloading the app and signing up using your email address or social media accounts.

How do I log in to my account?

Open the app and enter your registered email address and password. If you signed up with a social media account, select the corresponding option to log in.

How do I reset my password?

To reset your password, go to the login page and select "Forgot Password." Follow the instructions to reset your password via email.

Using Vouchers

How do I find vouchers?

Browse the app's categories or use the search function to find vouchers for specific businesses or types of services.

How do I redeem a voucher?

To redeem a voucher, present the voucher code to the participating business at the time of purchase. The discount will be applied to your bill.

Can I use more than one voucher at a time?

Generally, a maximum of 3 vouchers can be used per visit per store, depending on the merchant’s terms & conditions for each particular voucher.

Do vouchers have an expiration date?

Yes, each voucher has an expiration date of 12 months from date of purchase. Please check the voucher details for the specific expiration date.

What if my voucher isn't accepted?

If you experience any issues redeeming a voucher, please contact our customer support team through the app for assistance.

What if my vouchers are already showing as redeemed?

Once vouchers are showing as redeemed, it means you or someone from your group who had access to these vouchers has redeemed them. ScoopFun can't control this, so please keep your voucher codes securely.

Can I share voucher codes with my close family or friends?

Yes, you can share voucher codes with your close family or friends. However, please ensure they are trustworthy and will not redeem the vouchers without your permission.

Account and Settings

How do I update my account information?

Go to the "Profile" section of the app to update your personal information, such as your email address or password.

How do I manage notifications?

In the app settings, you can customize your notification preferences to receive alerts about new deals, expiring vouchers, and more.

How do I delete my account?

If you wish to delete your account, please contact our customer support team through the app for assistance.

Payments and Purchases

How do I pay for deals?

ScoopFun advertises only deal vouchers that can be redeemed at the store, and payment is made directly at the store.

Is my payment information secure?

Yes, ScoopFun uses industry-standard encryption to ensure your payment information is secure.

Can I get a refund for a purchased voucher?

Refund policies vary by business. Please check the voucher terms and conditions or contact our customer support team for assistance.

Business Partners

How can my business partner with ScoopFun?

If you're interested in partnering with ScoopFun, please visit our website or contact us through the app to get started. We offer various partnership options to help promote your business.

What types of businesses can join ScoopFun?

We welcome all types of businesses, including restaurants, retail stores, entertainment venues, and service providers, to join ScoopFun and offer exclusive deals to our users.

Troubleshooting

The app isn't working properly. What should I do?

First, try restarting the app and ensuring you have the latest version installed. If the problem persists, please contact our support team through the app or by email.

I didn't receive my voucher after purchase. What should I do?

If you didn't receive your voucher, check your email and app notifications. If it's still not there, contact our support team for assistance.

Privacy and Security

How does ScoopFun protect my privacy?

ScoopFun is committed to protecting your privacy. We adhere to strict data protection regulations and use secure technologies to safeguard your information.

What information does ScoopFun collect?

ScoopFun collects information necessary to provide our services, such as your name, email address, and payment information. For more details, please review our Privacy Policy.

Miscellaneous

How do I provide feedback or suggest new features?

We love hearing from our users! You can provide feedback or suggest new features through the app's feedback section or by contacting our support team.

Are there any restrictions on who can use ScoopFun?

ScoopFun is available to users aged 18 and over. Some deals may have additional restrictions based on the business's policies.

How can I stay updated on new deals and offers?

You can stay updated by enabling notifications in the app and following ScoopFun on social media platforms.